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  • Home
  • About us
    • Energy CU Board of Directors
    • Board of Director Duties
    • History
    • Our imprint
    • In our Community
    • Member Education
    • Our Story
  • Applications
  • Everyday Banking
    • Banking Services
    • Chequing and Packages
    • Energy CU Rates
    • Other Services
    • Teller Products
    • Service Fees
  • Insurance
    • Loan Insurance
    • Mortgage Insurance
    • Other Insurance
    • Travel Insurance
  • Investing
    • Deposit Accounts
    • Financial Planning
    • Qtrade
    • Registered Plans
    • VirtualWealth
  • Lending
    • Lines of Credit
    • Energy CU Visa
    • Mortgages
    • Personal LOANS
  • Tools and Resources
    • Access My Money
    • Calculators
    • Connections
    • Important Links
    • Podcasts
    • What We’ve Done
  • Contact Us

Archives

Monthly Archive for: "December, 2020"
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted December 28, 2020

Funding for Families from the Government of Ontario

Members should be aware that the Government of Ontario is providing funding for parents to help offset costs during the 2020-21 school year, including items such as computer purchases. Eligible [...]

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By Nicole Lake
In Energy Member Alerts, Latest News, Urban Vault
Posted December 23, 2020

Feel like you are stuck on hold?

Recently some members let us know that they had experienced some difficulty reaching us by phone. After introducing our Member Solution Centre and extending the hours we are reachable by phone to [...]

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By Nicole Lake
In COVID-19, Energy News, Latest News, Urban Vault
Posted December 20, 2020

Energy CU External Regulatory Maintenance Fee

2020 has been an extraordinary year, we hope that you & your family are staying safe, happy & healthy. This year saw lots of us learning to use technology in ways we never thought we [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted December 17, 2020

Spreading Comfort & Joy!

Our very own Beth Wallace has been recognized by the City of Toronto for her outstanding contribution to the community and spreading comfort and joy this holiday season with her home’s outdoor [...]

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By Nicole Lake
In COVID-19, Energy Member Alerts, Latest News, Urban Vault
Posted December 14, 2020

Notice to Members – Public Health Restrictions

In order to remain compliant with Public Health Restrictions, all Energy CU branch visits will require an appointment to limit possible exposure to our staff and other members. Please contact our [...]

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By Nicole Lake
In Energy Member Alerts, Latest News, Urban Vault
Posted December 9, 2020

2020 Holiday Branch Hours

Please be advised that our branches will be operating on a holiday schedule during this holiday season. Our Member Solutions Centre will still operate from 8am to 8pm Monday to Friday and until [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted December 7, 2020

Do we have your consent? Canadian Anti-Spam Laws

The Canadian Anti-Spam Law (CASL) went into effect July 1, 2014. It is in place to protect Canadians while ensuring that businesses can continue to compete in the global marketplace. On July 1, [...]

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By Nicole Lake
In Energy Member Alerts, Urban Vault
Posted December 7, 2020

Southlake Branch closed to members temporarily

Please be advised that due to reasons beyond our control,  our Southlake branch will be closed to members temporarily. For years our members have been able to complete transactions digitally and [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted December 4, 2020

Are you travelling with your ATM card?

If you’re planning on taking a trip outside of Canada, please contact us at 416-238-5606 prior to leaving. Our ongoing monitoring programs have identified increased levels of fraud in certain [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted December 2, 2020

Attention members

Due to a month end system glitch, a small number of our member’s accounts were incorrectly charged on the last day of the month. Any funds that were debited in error have now been credited back [...]

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    We take our member relationships very seriously, if you have a member concern please contact us.
    Please note, extended hours of operation can be available upon request. Please contact us to make arrangements.

    Information

    For lost or stolen ATM/Debit Cards

    Monday to Friday from 8am to 8pm – Please call our offices at 416-238-5606.

    After hours please email us at lostcard@theenergycu.com and we will reply as soon as possible.


    The Energy Credit Union Limited is a credit union that is regulated in the province of Ontario through a comprehensive regulatory framework which involves the Ministry of Finance, the Financial Services Commission of Ontario (FSCO) and the Financial Services Regulatory Authority (FSRA), formerly the Deposit Insurance Corporation of Ontario (DICO). Member deposits are automatically insured up to a $250,000 limit (unlimited for deposits in registered plans) by FSRA. Premiums are paid to FSRA by The Energy Credit Union; FSRA insures most—but not all—types of deposits. See FSRA’s website for more information about deposit insurance. You can also view their brochure here.

    The Energy Credit Union

    The Energy Credit Union serves active and retired employees of Toronto Hydro Corporation, Signals, Electrical, Communications (SEC) of the Toronto Transit Commission, Gerdau, as well as individuals employed by any municipality as defined in the Municipal Act, 2001, individuals employed in any health care facility operating in the Province of Ontario and related persons or affiliated entities of the aforementioned.

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    NOTICE!

    In order to remain compliant with Public Health Restrictions, all Energy CU branch visits will require an appointment to limit possible exposure to our staff and other members. Please contact our offices by phone at 416-238-5606 ext. “0”or by email at mail@theenergycu.com before your branch visit so that we can best serve you and prepare for your visit.

    Please note the ERMF was charged to all accounts. If you have questions please click here.

    Please help us protect the health of our members and staff.  City of Toronto by-law no. 541-2020 requires all persons to wear a face mask or face covering which covers the nose, mouth and chin. For those few members who need to make a branch visit, masks are required to enter Energy Credit Union branch locations.

    For years our members have been able to complete transactions digitally and over the phone. Please reach out to discuss what options are best for you and, if necessary, facilitate entry into branch locations.  Modified Hours are in effect. We appreciate your patience as we are experiencing increased call volumes. Call us at 416-238-5606 or email at mail@theenergycu.com

    Thank you for your understanding and cooperation.