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  • Home
  • Get in Touch
  • About The Energy CU
    • Energy CU Board of Directors
    • Market Code of Conduct
    • In our Community
    • Member Education
    • Our Story
    • What We’ve Done
    • History
  • Banking
    • Chequing and Packages
    • Banking Services
    • Online Banking
    • Other Services
    • Teller Products
    • Service Fees
    • Financial Planning
  • Protection
    • Loan Insurance
    • Mortgage Insurance
    • Other Insurance
    • Travel Insurance
  • Investing
    • Deposit Accounts
    • Qtrade
    • Registered Plans
  • Borrowing
    • Lines of Credit
    • Energy CU VISA + Neo
    • Mortgages
    • Personal LOANS
  • Tools and Resources
    • Energy CU Rates
    • Access My Money
    • Applications
    • Calculators
    • Member Support Services
    • Podcasts and Surveys

Archives

Author Archive for: "nicole"
 Online Banking Update: Add Payee Feature Currently Unavailable
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted November 9, 2026

Online Banking Update: Add Payee Feature Currently Unavailable

We have been advised of an issue currently affecting the Add Payee feature in online and mobile banking. Members are temporarily unable to add new bill payment payees. Our banking service [...]

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 Better Passwords, Better Protection
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted November 8, 2026

Better Passwords, Better Protection

Your security matters to us, and staying protected online is more important than ever. One of the easiest ways to keep your account safe is by changing your password regularly. Avoid reusing old [...]

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 TECU TECH TIP: THINK BEFORE YOU TRUST AI
By Nicole Lake
In Energy News, Latest News, Tech Tips, Urban Vault
Posted November 5, 2026

TECU TECH TIP: THINK BEFORE YOU TRUST AI

Artificial Intelligence (AI) is becoming part of everyday life. From chatbots and search tools to writing assistants and image generators, AI can help us work faster and find information more [...]

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 Holiday Schedule
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted November 3, 2026

Holiday Schedule

On Remembrance Day, we take time to honour and remember the courage and sacrifice of those who have served and continue to serve Canada. As we pause to reflect and remember, please note that The [...]

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 Update Your CRA Direct Deposit the Easy Way
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted November 3, 2026

Update Your CRA Direct Deposit the Easy Way

Managing your Canada Revenue Agency (CRA) direct deposit information has never been simpler. With The Energy Credit Union Limited’s online banking, you can sign up or update your details in just [...]

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 Two Factor Authentication Issues – Online Banking
By Nicole Lake
In Energy News, Urban Vault
Posted November 3, 2026

Two Factor Authentication Issues – Online Banking

We are currently experiencing an issue with the text message option for two-factor authentication (2FA) when accessing our online banking website and mobile app. Our service providers are aware [...]

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 Financial Literacy Month: Stronger Communities Start with Knowledge
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted November 1, 2026

Financial Literacy Month: Stronger Communities Start with Knowledge

This Financial Literacy Month, let’s build a stronger community together, one conversation at a time. November is Financial Literacy Month, a time to recognize the important role financial [...]

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 Bare Trust Reporting Requirements: A Reminder for Members
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 30, 2026

Bare Trust Reporting Requirements: A Reminder for Members

The Canada Revenue Agency (CRA) has announced that certain bare trusts may be subject to T3 trust reporting requirements for taxation years ending on or after December 31, 2026. Because every [...]

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 Energy Prime Rate Increase
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 29, 2026

Energy Prime Rate Increase

Attention all members. Effective 28 October 2026, the Credit Union’s prime rate increased by .25% to 6.25%. Please view our rates here. This rate increase may affect some Credit Union member’s [...]

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 CASL and What It Means for Staying in Touch
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 28, 2026

CASL and What It Means for Staying in Touch

The Canadian Anti‑Spam Law has been in place since July 1, 2014, and another phase took effect on July 1, 2017. The goal is to protect Canadians while still allowing businesses like ours to stay [...]

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For lost or stolen ATM/Debit Cards Monday to Friday from 8:30am to 4:30pm – Please call our offices at 416-238-5606. After hours please email us at lostcard@theenergycu.com and we will reply as soon as possible.


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The Energy Credit Union

The Energy Credit Union serves active and retired employees of Toronto Hydro Corporation, Signals, Electrical, Communications (SEC) of the Toronto Transit Commission, Gerdau, as well as individuals employed by any municipality as defined in the Municipal Act, 2001, individuals employed in any health care facility operating in the Province of Ontario and related persons or affiliated entities of the aforementioned.

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