Buyers Protection and Extended Warranty (BPEW)
Attention Infinite members! As of May 1st 2023 you’re covered! If you’re wondering what account package you have with the Energy CU please check out our website here or give our offices a call and our staff will be happy to help you make the most of your Credit Union membership.
Purchases made from insured accounts receive extended warranty and are protected if damaged or stolen.
When you make a purchase from your insured account, you’re protected with the following benefits:
This coverage offers protection on the purchase of most retail items – and that includes gifts!
For a full 120 days after the purchase, the item is protected if it’s stolen, dropped and broken or even consumed in a fire.
Not using a debit card to pay? No problem! As long as the payment is made from your insured account, you receive protection for your purchase. Valid claims will be satisfied either by replacing the stolen or damaged item, or by a cash payment in an amount that does not exceed the total purchase price.
The program doubles the warranty period of a purchased item up to two years, as long as the manufacturer’s warranty is valid in Canada for five years or less. For example, when you purchase a blender, the manufacturer would typically offer a one-year warranty. But, if you make the purchase from your insured credit union account, the blender would be protected under the terms of the original warranty for an additional one year period. Best of all, there are no applications and no extra costs!
A unique benefit for credit union members! Similar products are offered on credit cards, but this one is truly unique and only available to credit union members.
• Buyer Protection coverage is a full 120 days from date of purchase
• Personal and home-based business purchases are protected
• Coverage is up to $60,000 lifetime
• Gifts are included
• Includes worldwide purchases, not just Canadian purchases
Are all types of purchases covered?
Many types of purchases are protected including jewelry, sunglasses, golf clubs, clothing, computer equipment, video games, cellphones, cameras, furniture, appliances, iPads, trampolines, toys, and more. Items not covered include cash, travelers cheques, motorized vehicles, items intended for commercial purposes, animals, plants, food and sporting items lost or damaged through the normal course of use.
Making a claim
Be sure to always keep a copy of your transaction record, receipt, and (for warranty claims) the manufacturer’s warranty.
To make a claim email CUMIS at firstname.lastname@example.org and a Claims Representative will assist you.
Buyer Protection & Extended Warranty
1..Does my own personal home/auto insurance have to be claimed first before BPEW coverage kicks in?
Yes, member must claim any losses to their homeowners insurance first. Any residual not paid can be claimed on the BPEW coverage.
Example, $900 loss with $500 deductible, homeowners insurance pays $400, the $500 deductible is then claimed under BPEW.
If $300 loss, then no insurance claim is filed as its below the deductible, and $300 is submitted to BPEW.
*Members are encouraged to speak with their insurer prior to filing any insurance claims and any impacts this may have on premiums. The Credit Union is unable to provide insurance advice.
2.What is the protection period?
120 days after purchase
3. Are gifts included?
Yes, gifts purchased for others are covered under BPEW; however, the purchaser must file the claim.
- Do I have to maintain my receipts for the 120-day period?
It is recommended to maintain your receipts for 120 days; however, statement transaction history may also be used to support your claim.
4. How does the Extended Warranty work?
Repair or replace the defective product in accordance with the manufacturers warranty. 90 days becomes 180 days, 5 years becomes 7 years. No coverage on warranties over 5 years. Must be on authorized Canadian Warranty.
5. What is the maximum warranty coverage amount?
$60,000/account/lifetime; no limit of claims
6. Do I receive $60,000 for Buyer Protection AND $60,000 for Extended Warranty?
No, it’s combined lifetime protection of $60,000; however, there are no per claim or annual limits.
7. Does the protection only extend to purchases made with my Debit Card?
No, purchases made from your Energy Credit Union Demand Account by eTransfer and Cheque are also insured.
8. Where can I find a copy of my certificate?
A copy of the certificate can be found here . The BPEW protection is extended to Infinite Benefit Package members only. Only members with the Infinite Benefit Package will be eligible to file a claim.
The Personal Home and Auto Insurance
Benefit from the power of your group
Did you know that your credit union has partnered with The Personal to help you save all you can on your home and auto insurance? That means that, as a member of The Energy Credit Union Limited, you can take advantage of:
- Exclusive group rates not available to the general public
- Bundle and save discounts for home + auto
- Support from advisors who help you find additional savings
- Pet Insurance – coverage that suits your pets needs with flexible options
You can even save up to 35% on your home insurance when you bundle your home and auto policies with us.*
Discover the advantages of being part of your group.
Get a quote today.
The Personal refers to The Personal Insurance Company. The Personal® and related trademarks are trademarks of The Personal Insurance Company, used under licence.
Certain conditions, limitations and exclusions may apply.
*On average, clients save 20%. Savings are based on each client’s individual profile. Savings and discounts are subject to eligibility conditions. Rates and discounts are subject to change without notice. The terms and conditions of the coverages described are set out in the insurance policy, which always prevails.
The Personal Pet Insurance Program is underwritten by Petline Insurance Company and is distributed in Quebec by Missisquoi Insurance Company.
Outstanding Balance Insurance for MERITline™
Why take the Risk? Outstanding Balance Insurance is designed to help cover the amount you owe on your MERITline. You purchase only the amount needed to cover your outstanding balance – so you never pay for more coverage than you need. In the event of death, the balance owing may be paid down or paid out.
How do I pay the Premium? For your convenience, the monthly premiums are automatically deducted from your chequing account at the Credit Union. Like the Line of Credit, premiums are calculated based on your average balance from the previous month. You only pay for what you are using, not the approved amount.
Is there a medical questionnaire? A medical questionnaire will need to be answered at the time of application. All medical questionnaires are kept confidential between the member and the insurance company and insurance coverage takes effect once approved.