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  • Home
  • About us
    • Energy CU Board of Directors
    • Board of Director Duties
    • History
    • Our imprint
    • In our Community
    • Member Education
    • Our Story
  • Applications
  • Everyday Banking
    • Access My Money
    • Banking Services
    • Chequing and Packages
    • Energy CU Rates
    • Other Services
    • Teller Products
    • Service Fees
  • Insurance
    • Loan Insurance
    • Mortgage Insurance
    • Other Insurance
    • Travel Insurance
  • Investing
    • Deposit Accounts
    • Financial Planning
    • Qtrade
    • Registered Plans
    • VirtualWealth
  • Lending
    • Lines of Credit
    • Energy CU VISA
    • Mortgages
    • Personal LOANS
  • Tools and Resources
    • Calculators
    • Connections
    • Important Links
    • Podcasts
    • What We’ve Done
  • Contact Us

Member Safety

Change it often!
By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted January 20, 2023

Change it often!

The Energy CU recommends members change their passwords often. Do not reuse any passwords or use the same or similar passwords for different accounts. This also includes passwords for Interac [...]

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Attention members!
By Mark McDonald
In Energy News, Member Safety, Urban Vault
Posted January 13, 2023

Attention members!

Recently there has been an increase in our members being locked out of their online banking. As such, if you find yourself locked out of your online banking and you are in an emergency situation, [...]

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Inactive Telephone Banking
By Mark McDonald
In Energy News, Member Safety
Posted January 13, 2023

Inactive Telephone Banking

Please be advised that in light of the brute force attacks that we are currently experiencing in Online Banking, the Credit Union has proactively revoked access for members with inactive [...]

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Attention members!
By Nicole Lake
In Energy News, Member Safety, Urban Vault
Posted January 6, 2023

Attention members!

Recently there has been an increase in our members being locked out of their online banking. As such, if you find yourself locked out of your online banking and you are in an emergency situation, [...]

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Stay safe out there!
By Nicole Lake
In Energy News, Latest News, Member Safety
Posted January 5, 2023

Stay safe out there!

Attention Members! We have been seeing an increase in the number of brute force attacks attempting to gain access to Energy CU Members Online Cyberbanker. A brute force attack means scammers try [...]

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Keep it a secret!
By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted December 20, 2022

Keep it a secret!

The Energy CU recommends members change their passwords often. Do not reuse any passwords or use the same or similar passwords for different accounts. This also includes passwords for Interac [...]

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Change it up often!
By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted November 20, 2022

Change it up often!

The Energy CU recommends members change their passwords often. Do not reuse any passwords or use the same or similar passwords for different accounts. This also includes passwords for Interac [...]

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Tips to borrow money wisely
By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted November 16, 2022

Tips to borrow money wisely

Most Canadians have some form of debt. Not all debt is bad – for example, taking out a student loan can be an investment in your future. But borrowing is something to do wisely – using credit to [...]

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Managing your debt in a changing world
By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted November 9, 2022

Managing your debt in a changing world

As the cost-of-living increases and interest rates rise, you may find yourself in a financially difficult situation. If paying down your debt is becoming a challenge, small actions can make a [...]

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Online Banking Access
By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted November 4, 2022

Online Banking Access

We have detected a significant amount of blocked traffic from reCAPTCHA over the last 2 weeks.  The reCAPTCHA software automatically scans incoming traffic to identify bots, and if the source is [...]

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    We take our member relationships very seriously, if you have a member concern please contact us.

    Please note, extended hours of operation can be available upon request. Please contact us to make arrangements.

    Information

    For lost or stolen ATM/Debit Cards Monday to Friday from 8:30am to 4:30pm – Please call our offices at 416-238-5606. After hours please email us at lostcard@theenergycu.com and we will reply as soon as possible.


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    The Energy Credit Union

    The Energy Credit Union serves active and retired employees of Toronto Hydro Corporation, Signals, Electrical, Communications (SEC) of the Toronto Transit Commission, Gerdau, as well as individuals employed by any municipality as defined in the Municipal Act, 2001, individuals employed in any health care facility operating in the Province of Ontario and related persons or affiliated entities of the aforementioned.

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    NOTICE!

    Please contact our offices by phone at 416-238-5606 ext. “0”or by email at mail@theenergycu.com before your branch visit so that we can best serve you and prepare for your visit.

    Please help us protect the health of our members and staff.   For those few members who need to make a branch visit, masks are required to enter all Energy Credit Union branch locations.

    For years our members have been able to complete transactions digitally and over the phone. Please reach out to discuss what options are best for you and, if necessary, facilitate entry into branch locations. We appreciate your patience as we are experiencing increased call volumes. Call us at 416-238-5606 ext. 0 or email at mail@theenergycu.com

    Thank you for your understanding and cooperation.

     

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