We wish to advise that there is currently an issue at some merchant locations, as a result of a software update, on their point of sale devices. Unfortunately, this is resulting in cards issued in 2019 (debit & credit) being declined.
If you experience an issue with your debit card you could:
- Split your transaction in two to allow for Contactless transactions.
We recommend members to have cash on hand as a back up until this issue is resolved.
Although we have had no issues reported to us, we feel it necessary to let our members know that other Credit Unions have reported that their members have experienced declines on their Debit card.