Dear Members,
Like many of you, we have been closely following the developments regarding COVID-19 (“coronavirus”). We care deeply about our employees, members and communities and take the evolving and global nature of the latest pandemic very seriously. We are focused on ensuring that our employees and members are supported with information and resources; closely following the recommendations of the world’s leading health organizations and their containment objectives; and implementing our business continuity plans in response to the developments. While the risks and long-term effects of this pandemic are currently unknown and ever-changing, we are taking the appropriate steps and continue to actively monitor for potential impacts on the communities we serve.
We recognize that this may be a very unsettling time and we want to reassure you that we have a long, successful history of handling our member’s financial needs in times of unexpected uncertainty and extraordinary situations. While only you can make the right decision for your own peace of mind, our dedicated, knowledgeable and experienced staff are here for you. We can help plan or adjust your financial arrangements to assist you through any challenges.
To protect yourself, our staff and other members, we ask that if you are feeling unwell or may have travelled recently, please avoid all non-essential visits to our branch locations. We want to remind you that for several years, we have been planning for your convenience and there is no better time than now to take advantage of many of the remote services that are available to you:
- Online Banking
- Telephone Banking
- Mobile Banking
- Zoom Conferencing (face to face discussions with staff from the comfort of home)
- e-Signatures for loans and NOW MORTGAGES (some restrictions apply)
- e-Signatures for deposit products
- Easily accessible Lines of Credit
If you are not yet registered for these free services, please call our offices at 416-238-5606 or reach out via email at mail@theenergycu.com . We’re happy to walk you through the process until you are comfortable and familiar with these great convenient banking options. Don’t forget you can pay bills, make transfers, start the lending process and give us your term renewal instructions by phone or email too! For 81 years we have been anticipating your financial needs and we remain confident that we can address any concerns you may have at this important time.
Please don’t hesitate to call our offices at 416-238-5606 if you have any questions or concerns. We are here for you!
