COVID-19 Update

With COVID-19 top of mind, I wanted to reach out to remind our members that The Energy Credit Union is ready to help you. Every day we learn more, as new information becomes available about COVID-19 and its potential impact, please check our website for the most up to date information about how we are helping our members through this difficult time. Please read further for important information to keep you up to date with our response thus far.

Changes to our Event Calendar

  • Our 81st Annual General Meeting will no longer be held at the Holiday Inn on Carlton Street, as in years past. Changing social distancing regulations mean this meeting will  have to be postponed and held virtually in some manner. Although we will do our best to notify our members by phone or Canada Post, stay tuned to our website for the most up to date information.
  • Our 26th Annual Golf Day will be postponed. We have tentatively arranged to hold it on 16AUG2021. This was a difficult decision, made to help ensure the health and safety of our members, affiliates and staff. This will help us ensure that our very popular golf day will remain the top-notch golf experience our members have come to know and love. We anticipate that our proposed new date will allow us all to be free of the worry of COVID-19 and give the greens time to be in tip-top shape for our tournament.
  • Our very popular Spring/Summer bus trip will also be cancelled. As the COVID-19 situation unfolds, we may be able to consider something in the fall, but that remains unknown at this time. Keep an eye on our website for the most up to date information.

Accessing your CU Account

Following the recommendations of public health authorities, we have taken special measures to help protect our members and staff including:

  • We have had to modify branch hours at some branches
  • We have had to limit some branch access due to landlord and government regulations
  • We’ve implemented real-time changes to policy and procedures so that members can now sign even more official documents electronically.
  • We have implemented the changes needed for some staff to perform their essential duties remotely to comply with current safely measures put into place by the federal and provincial governments.

If our members must go to a branch, we are asking our members to call ahead first. Situations change rapidly and this may affect branch hours and access. Our great relationship with our members means that we can usually help with any inquiry or transaction by phone or email. This will help keep our essential staff and other members safe during this time.

Your banking Options

Most of our members are already using these convenient and free options to access their account. In case you didn’t know, you can use our Mobile App, Online CyberBanker and Telephone Teller for various financial transactions. These tools are your most convenient option and they can be accessed 24 hours a day 7 days a week, from anywhere. Here are some of the things you can do using these free services:

  • Check your account balances
  • Deposit Cheques (Mobile App only)
  • Pay bills
  • Add new merchants for bill payments
  • Transfer funds from one CU account to another
  • Send and receive funds using Interac E-transfer
  • View and print your e-statements and cheque images
  • Place stop payments
  • Order cheques

If you are not yet set up for these free services, please contact our offices to be registered by phone at 416-238-5606 or email at [email protected]

Staying Safe

  • Sign up for online alerts if you haven’t already. You can do this from your online CyberBanker
  • Disregard texts or emails that you may receive that request you to reply with confidential information. Companies that you deal with already have your information and would never ask for it in an unsolicited email or text.
  • Avoid clicking any links that may appear within texts and emails asking you to apply for COVID-19 relief or government assistance. There are proper channels put in place by the government to apply for these financial programs. Please reach out to these government agencies directly for more information instead of replying to unsolicited emails and texts.
  • Reach out to affiliated businesses and vendors by using only confirmed web addresses and phone numbers that you trust. Use the contact information listed on mail/statements that you can confirm is from them. Please look at URLs carefully as scammers are getting better at confusing the public. Be on the lookout for spelling mistakes and irregularities, these are red flags you should be wary of.
  • Be alert to fake companies taking advantage of the fear of COVID-19. Avoid donating funds to these scammers and do not give anyone money when they claim that they are doing required government testing for COVID-19. These are known scams.

We remain committed to our members. Keeping you informed and supported during this unprecedented time is our top priority. If you have questions about financial relief, essential banking services and any new developments with regards to COVID-19 please reach out to our offices by phone at 416-238-5606 or email at [email protected]

Stay strong and stay safe.


Diane Kocet

CEO, The Energy Credit Union



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