We are here for you… our members.
The threats surrounding COVID-19 change and evolve day by day, and you may have noticed that our response evolves with it. We are following the advice of our health professionals. We will continue to meet the needs of our members while still protecting the safety of our staff and membership.
We continue to provide you access you your account 24/7.
You can access your account 24 hours a day 7 days a week from our online CyberBanker, our mobile app and our telephone teller. We have been investing in these great free products and services over the years and many of our members are already enjoying the convenient benefits they offer. These methods are great for completing your everyday banking needs such as checking your balance and account history, paying your bills, transferring money between accounts, and sending and receiving Interac e-Transfers. If you are not already registered for these free products now is the time to get in touch at 416-238-5606!
Our branches are still open, but with modified hours.
We have been doing our very best to ensure that branches remain available to you. However, as the health and safety of our staff and other members is very important to us, we have modified our branch hours and applied social distancing protocols as a protective and preventative measure. Given how fluid the situation is, and the possibility that branches may be forced to close at any time, we encourage you to check our website or call ahead before visiting. Another advantage of being a member is that most of you are on a first name basis with members of our staff. This means that we can easily and deftly help you via phone or email should you need anything or have any questions during this difficult time. Many things that you thought would require a branch visit, can be handled by phone or email and we are happy to help! Of course, these times are unprecedented and we ask for your patience as our call volumes have indeed increased.
We can offer you relief.
These unexpected times can mean financial uncertainty. Perhaps your hours have been reduced due to government mandates. Perhaps you are doing your very best to keep your family and neighbours safe by self-isolating. If you are suffering financial hardship resulting from COVID-19 that affects your ability to pay your mortgage, bills, or loans, please let us know. Every situation is different, we’re working with our members on a case-by-case basis to help provide some relief. For those in need, we have options that include: payment deferrals, an ability to access funds to keep you afloat, help and advice to find a solution that works now with support for the future. Please reach out to us by phone or email if you think you can benefit from any of these options.
Trust, Loyalty & Compassion in uncertain times.
Actions we take today can make a big difference tomorrow. We are here for you and we are certain that whatever assistance you may require during this time we can provide in some form, we can work together to get through all this.
Be well, and stay safe.
