As most of us know, Rogers customers were subject to nationwide outages over the past few days. While most customers are now back up and running, there are still intermittent slowdowns, outages and backlogs needing to be processed. If you were affected by this outage and need some help with your account please reach out and we can do our best to make sure you are sorted.
The most recent outages have also been followed closely by a wave of scam artists hoping to cash in on unsuspecting victims. Rogers did state that all customers affected by the outage would receive compensation and scammers are trying to capitalize on this with phishing attempts. There have been reports that people are receiving text messages that appear to be from Rogers asking users to click a link for their refund. These are all fake and you will not need to take any action to receive a credit from Rogers if you are entitled to a refund for the outages. Rogers is urging customers who receive a suspicious text message to report it as spam.
These messages, known as phishing scams, typically involve fake text messages or emails that attempts to extract sensitive information from a recipient or lead them to download viruses, such as malware or spyware. Phishing scams could be used for identity theft, gaining credentials to social media accounts and uncovering personal financial information.
Please also note that Energy Credit Union will never contact you by email, text or phone to ask you for personal information including PIN and account numbers.
