At The Energy Credit Union, financial security and fairness have always been more than policies—they are the foundation of who we are. For over 86 years, we have been committed to supporting all our members with Trust, Loyalty, and Compassion. Through transparency, proactive support, and ethical practices, we aim to ensure that every member feels understood and empowered.
As part of our ongoing commitment, we are embracing The Financial Services Regulatory Authority’s (FSRA’s) Vulnerability Framework to reinforce and enhance the values we already uphold. This framework provides valuable tools that help us foster evidence-based regulation and supervision, ensuring that our decisions are rooted in data-driven insights and best practices. It aligns with our belief that financial institutions should go beyond transactions—they should be advocates for their members.
Of course, this isn’t new to us. Long before formal guidelines existed, we promoted financial literacy, personalized assistance, and fraud prevention measures to protect those most at risk. We have always been proactive in improving consumer education, engagement, and awareness, training our teams, educating our members, and refining our services to ensure inclusivity and accessibility.
By promoting the FSRA Framework, we are strengthening—not changing—our core mission. It’s an opportunity to reaffirm our values, enhance our practices, and continue evolving as a financial institution that puts people first. We remain dedicated to building strategic partnerships and strengthening collaboration with regulated sectors, fostering a network that ensures every member benefits from fair, transparent, and ethical financial services.
If you have any questions about how we can make banking better fit your needs, please don’t hesitate to contact our offices. Together, we can create a financial environment with integrity that works for everyone.
