Scammers are constantly evolving their tactics, making it more important than ever to stay informed and vigilant. Recently, fraudsters have been using social media to pose as legitimate organizations, pretending to be customer service representatives to trick individuals into providing personal or account details or clicking on fraudulent links. By staying aware of these deceptive practices, you can protect yourself from falling victim to their schemes.
What to Watch Out For
Scammers often use misleading tactics to appear trustworthy. They might:
- Include generic words like “support” or “representative” in their profile name.
- Encourage private communication via chat, phone calls, or direct messages.
- Use fake profiles or accounts to lure victims into sharing sensitive information.
To ensure your security, always contact your financial institution or provider directly through their official website or mobile app rather than responding to unsolicited messages.
Tips to Stay Safe from Scams
- Trust official channels – Always go through your financial institution’s or provider’s official website or mobile app when seeking customer service, tech support, or making account changes.
- Never share sensitive information – Avoid providing personal or sign-in details over social media or through unsolicited messages.
- Verify authenticity – Look for official verification marks that indicate trusted accounts or organizations.
- Double-check links – Before clicking, review the URL carefully for misspellings or suspicious characters. Legitimate websites will always use recognizable and secure domains.
Keep Others Safe
If you receive communication that seems suspicious or appears to be impersonating your financial institution, report it immediately through official customer service channels. Spreading awareness and reporting scams can help prevent others from becoming victims.
For more information if you have a security concern about your credit union account please reach out to us directly via security@theenergycu.com
