Our VISA provider has notified us of a potential phishing site. Please exercise caution when when providing your Collabria VISA credit card details online. Please regularly review your credit card statements for any suspicious activity and promptly report any unauthorized transactions to Collabria.
Members are reminded to only access the official Collabria websites and applications when managing your credit card accounts or submitting a card application, and to avoid clicking on links from unknown sources. The following are the only official Collabria websites and applications:
- www.collabriafinancial.ca
- https://www.mycardinfo.com/
- https://www.collabriacreditcards.ca/
- https://www.cardwiseonline.ca
Below are some FAQs:
Q1: What should I do if I suspect I have provided my personal information to a phishing website?
A1: If you believe you have provided your personal information to a phishing website, immediately
contact Collabria’s Cardholder Services using the telephone number on the back of your physical card.
Their team will guide you through the necessary steps to secure your account and prevent any
unauthorized transactions.
Q2: How can I identify a legitimate Collabria website or application?
A2: Legitimate Collabria websites and applications have domain names ending in “ca” or “com”, such as “collabriafinancial.ca” or “collabriacreditcards.ca”. Always access these platforms through trusted sources, such as your credit union’s website or by typing the URL directly into your browser. Avoid clicking on links from unknown sources or search engine results.
Q3: What should I do if I notice suspicious or unauthorized transactions on my credit card statement?
A3: If you notice any suspicious or unauthorized transactions on your credit card statement, immediately report them to Collabria’s Cardholder Services using the telephone number on the back of your physical card. Their team will investigate the transactions and take the necessary steps to resolve the issue and protect your account.
Q4: Is it safe to use the CardWise Mobile application?
A4: Yes, the CardWise Mobile application is a secure way to manage your credit card account. Mobile apps have built-in security features, such as biometric login, and are more difficult to replicate than websites. Always download the app from your phone’s official app store to ensure you are using the legitimate application.
Q5: What measures is Collabria taking to address the risk of phishing websites?
A5: Collabria’s security team is actively working to identify and mitigate the risk posed by phishing websites. They are committed to protecting their cardholders’ information and are continuously monitoring for potential threats. Additionally, they are sending out communications to inform and educate their cardholders about the risks and the steps they can take to protect themselves.
Q6: Who should I contact if I have more questions or concerns about the security of my credit card account?
A6: If you have any additional questions or concerns about the security of your credit card account, please don’t hesitate to contact Collabria’s Cardholder Services using the telephone number on the back of your physical card. Their team is available to assist you and provide the support you need to ensure the safety of your account.
