We are aware of recent technical issues causing some flash transactions to be declined at some point-of-sale (POS) terminals. This issue stems from transaction miscommunication between the terminal and the card.
We regret any inconvenience this has caused to credit union members. We are currently testing a resolution and are committed to providing updates as they become available.
Q&A
What is the current issue with credit union debit cards?
• Some point-of-sale (POS) terminals fail to properly read the card and some terminals mistakenly think the card is not legitimate and block the tap feature or decline the card to prevent possible fraud. Not all payment terminals are set up the same way, so this issue does not affect all cardholders or all merchants in all places.
Is this a problem with the credit union debit cards?
• The problem is how the card interacts with specific terminals at certain merchant locations. Scope of the issue is still under investigation.
How long will it take to resolve this issue?
• We anticipate an interim solution in early August 2024
We appreciate your patience and understanding as we work with our providers to resolve this matter. Thank you for your continued trust in the Energy Credit Union. If you have any questions or need further assistance, please do not hesitate to contact us at 416-238-5606.
