With the upcoming banking conversion, our members will be impacted the following ways. If you have any questions about the impacts and how exactly they will change your banking experience with us, please feel free to call our offices at 416-238-5606.
- Online CyberBanker logins will be changing with the new banking conversion. Your current login will change from ALIAS to your account number. If you need help remembering your account number please call our offices at 416-238-5606.
- Due to the login type change from ALIAS to your account number, increased authentication challenge questions and answers will be lost and members will need to re-register post-conversion. This means you will need to set up your security questions again post-conversion.
- Text Banking will be affected. Due to the login type change from ALIAS to your account number, the text banking profile setup will be lost and members will need to re-register for text banking post-conversion. This means you will have to re-enter your phone number to receive texts from the CU with your balance etc. post-conversion.
- Telephone Banking will be impacted with the new banking system conversion. Members will continue to use existing login credentials. Telephone Banking will be unavailable from November 1 until November 4. November 1, 2018, our telephone teller phone number will be changing. The new telephone teller phone number is 1-866-496-9357.
- Those of you (mainly Blackberry users) will notice current login will change from ALIAS to your account number. If you need help remembering your account number please call our offices at 416-238-5606
- Direct Alerts will need to be set up again. If you currently receive Direct Alerts (an email from the banking system alerting you of online activity such as e-transfer recipient addition, online banking log-ins etc on your CU account) you will need to set up your alerts again under the new banking system.
- Memorized accounts feature is stored on your personal device and will not automatically be migrated. You will need to set up memorized accounts again.
- Our mobile app is getting an upgrade too! Post conversion, you will need to update your mobile app to version 13.7. This also means you will need to set up your quick-view feature on the app again if you chose to add it previously.
- Your e-transfer history, sender profile and recipient list will not be available after the conversion. They will need to setup them up again post-conversion. A quick way to easily do this would be to take a screen shot of your current recipient list prior to conversion. Call our office to get some help if you get a chance!
- Members will not be able to send e-transfers approximately 1 week prior to conversion date.
- Members will not be able to receive e-transfer approximately 1 day prior to conversion date.
- Personal Finance Management impacts- since we are unable to retain custom changes made by members (i.e., new categories, rules, etc.). You will need to setup their customization again post-conversion. Members will start fresh with PFM data after the conversion.
- Members will also need to re-register for their partner accounts with PMF (i.e. Account Plus) and setup the link to external accounts post-conversion. Members will start fresh with PFM data after the conversion.
- Online International Remittance (OIR) Members will need to receive OIRs before conversion. Members can cancel the transaction sent and send it again after conversion.
- Online Bill Payments/Telephone Bill Payments and In-Branch will be unavailable from 3pm October 31 until November 4.
- Online bill payments will be displayed in alphabetical order online.
- Members may notice small format changes in vendor names (For example: Bell Canada One Bill > Bell Canada).
- Since Account Activity is not being migrated to the new host, members will be unable to view cleared cheque images via Account Activity. You will need to view your e-statements in order to see activity and Cheque images.
- Some members may notice the moderate change in product type names.
- Our Loan Lines of Credit (RRSP, TFSA, Merit-Lines) will no longer have a Chequing component. LOCs will now appear with Loans and Statements will change from monthly to Quarterly.
- Members who have requested their direct deposit to go directly to their Daily Interest will need to contact the Credit Union post conversion to obtain their new MICR Encoding specific for their Daily Interest; there will be a grandfathered period of 1 year where these continue to be deposited to Daily Interest and then will default back to PCA. Some members may find that their Direct Deposit is defaulted back to their PCA, please contact us and we can make the change.
- Flip & Save will be only available in the amount of $1.00. Those members with $5 and $10 amounts will no longer have that option.
- ATM Card Hotline Service will be changing. The new updated procedure will be to contact CU offices the next business day at 416-238-5606 or 1-888-942-2522 for lost or stolen cards.
- ATM Machine will be decommissioned 31 October, 2018 Energy CU members will still be able to have surcharge free transactions on The Exchange & Acculink Networks.
- Older Bill payment vendor account numbers may not be moved over during the banking conversion. Any vendors that do not migrate to our new system can be added again through Internet Banking, Mobile App or by contacting our branch after the conversion.
- Transaction Email Alerts this feature will terminate effective November 1, 2018. You can still set up direct alerts on your account in your online CyberTeller.
- OFX downloads (i.e. exports to Quicken) will not be available for transactions completed prior to the conversion. Members will need to download transaction history prior to conversion.
- We are getting a new statement design. You will notice this when you view your e-statements.
- Enhanced User Features (EUF) for Interac e-Transfer® users will need to setup their Profiles, Recipients and Auto-deposit again.
- Official receipts will be impacted. Members will get four official receipts Mar 1 – October 31, Nov 1 – Dec 31, Jan 1 – Jan 31 and Feb 1 – Feb 28.
