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We take our member relationships very seriously, if you have a member concern please contact us.

Please note, extended hours of operation can be available upon request. Please contact us to make arrangements.

Information

For lost or stolen ATM/Debit Cards Monday to Friday from 8:30am to 4:30pm – Please call our offices at 416-238-5606. After hours please email us at lostcard@theenergycu.com and we will reply as soon as possible.

The Energy Credit Union serves active and retired employees of Toronto Hydro Corporation, Signals, Electrical, Communications (SEC) of the Toronto Transit Commission, Gerdau, as well as individuals employed by any municipality as defined in the Municipal Act, 2001, individuals employed in any health care facility operating in the Province of Ontario and related persons or affiliated entities of the aforementioned.

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NOTICE!

Please contact our offices by phone at 416-238-5606 ext. “0”or by email at mail@theenergycu.com before your branch visit so that we can best serve you and prepare for your visit.

Please help us protect the health of our members and staff. For those few members who need to make a branch visit, masks are required to enter all Energy Credit Union branch locations.

For years our members have been able to complete transactions digitally and over the phone. Please reach out to discuss what options are best for you and, if necessary, facilitate entry into branch locations. We appreciate your patience as we are experiencing increased call volumes. Call us at 416-238-5606 ext. 0 or email at mail@theenergycu.com

Thank you for your understanding and cooperation.

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