Effective immediately, Interac® requires new security answers for the question you ask the recipient to answer before funds are transferred.

All security answers that you have set up since September 20, 2018 will not need to be updated. If you have not updated your recipients’ security answers since before September 20, 2018, you will need to set up a new security answers before you can send money to those recipients.

  • Effective immediately, if you have not updated your security answers will be notified when you send an e-Transfer®. You will receive the below message.
    • “Due to Interac e-Transfer® updates, you will need to update your security question and answer for this recipient. Please click here to update your recipient’s details. For assistance, please contact your branch.”
  • You can click the link and be directed to the Edit Recipient screen for the given recipient. You will not be able to send the e-Transfer® to that recipient until the security answer is updated. You may use the same question and answer.
  • Any security answers not updated by September 1, 2019 will be deleted by Interac and you will be required to enter a new security answer the next time you send an e-Transfer to that recipient.

You are able to update your security answers through Online CyberBanker, Mobile Web or the Energy CU Mobile app.

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