Canada Post is currently on strike. This will affect the delivery of statements, debit cards, term renewal notices, and other paper correspondence. To ensure you continue to access all essential services, we encourage you to use our online and digital options.
Potential Impacts on Your Account
- Monthly Statements: Delivery of paper statements will be delayed.
- Cheque Deposits: Mailed-in cheques will not be processed during the mail disruption.
- Required Forms: Forms like Term Renewals, TFSA, RRSP, Loan Applications, T2033, etc., will be affected.
- Draft Cheques: Requested draft cheques cannot be mailed.
- Payments: Ensure all payments for credit cards, loans, and mortgages are made on time through alternative methods.
- ATM Cards: Delays in receiving new/replacement ATM cards.
Our Solutions
- Online Banking: Access your accounts 24/7 through CyberBanker and our mobile app (You can remotely deposit your cheques in the app too!). Contact us to set up access if you haven’t already.
- Branch Services: Visit any branch for draft cheques.
- Fax and Email: Send correspondence and information via fax or email.
- ATM Network: Use ATMs on the Exchange and Acculink Network for transactions. To view all ATM locations, click here. Visit a branch for replacement ATM cards.
- e-Transfers: Send e-Transfers through CyberBanker and our mobile app. Contact us to set up access if you haven’t already.
- eSignatures: Sign documents and forms electronically.
- Emergency Services: Couriers can be arranged at your expense. Please call our offices.
- Term Renewal Alerts: Enroll in alerts to stay updated without relying on mail through CyberBanker and our mobile app. Contact us to set up access if you haven’t already.
Our team is ready to assist you with setting up online services and enrolling in alerts. If you have any questions or need support, please contact us at 416-238-5606. We also encourage you to set up Pre-Authorized Debits and/or make Direct Deposit arrangements to avoid any inconvenience with your payment transactions during this service disruption.
If you are expecting mail from other companies you deal with, we recommend reaching out to them to arrange for digital delivery of your documents.
Canada Post has agreed to continue delivering some government cheques once a month (e.g., Canada Child Benefit, etc.).
We appreciate your understanding and cooperation during this time.
