We are pleased to announce that Internet Banking has been restored several days ahead of schedule. Our Banking System Conversion was a success, and thanks to the hard work of our providers and staff, member’s can resume their Internet Banking and Mobile App Financial Transactions (including eTransfers).
You may notice some small glitches when accessing Internet Banking and Mobile App, we are aware of them and working diligently to have them resolved; however, we wanted our members to regain access as quickly as possible to limit any further impacts.
eStatements are not currently available for reviewing – we will let you know once that has been restored.
When logging into the Mobile App, we recommend following one of the below steps the first time you login:
- Uninstall the app and re-install the app. OR
- Click on “Select Other Login” > “Create New Login” > enter new login.
The above steps will help refresh the existing saved login, which was setup using Alias. The Credit Union has moved to Account # login, and if you do not follow one of the steps above, you will find that your Personal Access Code will be rejected, and risk blocking your login. Call us on the next business day, and we can get this reset for you.
Thank you to our members for your patience and understanding during these Banking System Conversion Activities.
Telephone Banking Disruption
Our Telephone Banking Service will continue to have a disruption of service throughout the weekend, and possibly into next week. We are still testing the new Telephone Service and working through a few glitches. We will let you know once service has been restored. You will find that when you dial the old Telephone Teller Number, it will forward (temporarily) to our new number 1-866-496-9357, you will hear the new system welcome message; however, your login credentials will not work until service has been restored. Check back soon for further updates.