The Credit Union is aware of a recent Ransomeware attack against the Toronto Transit Commission (TTC) last week. We understand that TTC is advising their employees to contact their Financial Institution to advise them of the breach. We would like to thank our members that have brought this matter to our attention. We recommend members refer any questions or concerns related to this breach directly to their employer.
We want to assure our members employed with TTC that your accounts with the Credit Union remain secured, our systems are in no way affiliated with the systems of TTC and account information such as Account Numbers, Birth Dates and SINs are not shared with TTC.
We have been in communication with the payroll office to ensure that payrolls continued to be processed in a timely manner.
There are things that you can do to further protect yourself and your account.
Please review your account regularly and make sure that all transactions were made or authorized by you. We ask that you notify us within 30 days if there are any transactions that you did not authorize.
If you have not yet enabled transaction alerts through Internet Banking, please proceed with setting that up. This will send you either an email notification or text notification when a transaction is withdrawn or deposited into your account. If you did not authorize that transaction, you could notify us right away and we can attempt to stop the transaction from being sent or suspend the service until we can further investigate what transpired.
If you use Interac eTransfers, please enroll in autodeposit as this can help reduce the risk of intercept fraud.
If you have been offered identity protection by your employer as a result of this breach, it would be a good idea to accept the offer.
You can reach out to both Equifax and Trans Union to have an alert added to your credit report for any credit applications processed under your name:
https://www.transunion.ca/assistance/fraud-victims-resources
The Credit Union offers a blog on member security which provides common scams and further ways that you can educate yourself to mitigate against cyber security fraud:
https://theenergycu.com/category/member-safety/
Lastly, as your email information may have been compromised in the TTC breach, please exercise due diligence when opening emails from unknown and trusted senders, refrain from clicking on links or open attachments if you are not expecting something, and it is always best to confirm with the sender through an alternative method to verify they sent you something before opening it. If your computer does not have an up-to-date anti-virus, we recommend updating this at this time.
If you have any other questions or concerns or if you need assistance with setting any of the above up, please do not hesitate to contact our office at 416-238-5606 X 0.
