We are currently experiencing an issue with the text message option for two-factor authentication (2FA) when accessing our online banking website and mobile app. Our service providers are aware of the issue and are actively working on a solution. In the meantime, members can continue to access online banking by selecting email as the method for receiving their 2FA verification code. Email verification is currently functioning as expected.
If you experience any difficulty accessing your account or need assistance with the authentication process, please call one of our offices 416-238-5606 ext 0 and our team will be happy to assist you.
We apologize for the inconvenience and appreciate your patience while this issue is being resolved. We will continue to provide updates as more information becomes available.
