Bank investigator fraud is a deceptive scheme where criminals pretend to be legitimate Financial Institution employees or security specialists. Their goal is to convince you that your account is under attack and pressure you into sharing sensitive information or transferring funds. These scams have become increasingly convincing, using professional language, spoofed caller IDs, and urgent warnings designed to create panic.
Typically, the scam begins with an unexpected phone call, text, or email claiming unusual activity on your account. The fraudster may instruct you not to hang up, warn you against
speaking to branch staff, or claim the police are involved. They may urge you to move your money to a “safe account” or provide verification codes to supposedly stop fraudulent activity. In reality, those actions give the scammer direct access to your funds.
Staying alert, informed, and skeptical of unsolicited contact is your strongest line of defense. When in doubt… pause, verify, and protect your information.
How to Protect Yourself
- Hang up and verify. Call your Financial Institution using the number on the back of your card or its official website.
- Use account alerts. These help you confirm real activity.
- Never share verification codes. Treat them like cash.
- Educate family members. Fraudsters often target seniors and new banking customers.
If you have questions or concerns about your Energy CU account, setting up free transaction alerts, or you’ve received suspicious texts, emails or phone calls please feel free to call our offices… we are here to help!
