Members have access to over 3,600 surcharge-free ATMS in Canada that display THE EXCHANGE® Network logo. This provides TECU members access to their accounts without paying additional charges. THE EXCHANGE Network is a group of banks and credit unions that have come together and agreed to let their cardholders use each others ATMs as if they were their own. This gives their cardholders access to thousands of ATMs across Canada, all surcharge-free.
Click HERE to find specific ATM locations. You can search by institution or by city.
CHANGING YOUR PIN ON YOUR NEW ENERGY CREDIT UNION BRANDED ATM CARD
If a member does have the computer issued PIN
PIN changes are now quick, easy and convenient, with no need to visit a branch. If you know the PIN for your ATM card, and you wish to change your PIN, you can choose to go to any Exchange machine with PIN changing capabilities or any Acculink Machine with PIN changing capabilities. There, you can change the existing PIN to a New PIN of their own choosing. Simply insert your card and enter your PIN as always, then follow the prompts to change your PIN.
If a member does not have the current PIN
If you have forgotten the current PIN on your Energy CU ATM card please call our offices to have your PIN reset. Staff will confirm your Identity and then let you know how you can update your forgotten PIN through a convenient ATM location. You can also enter a branch location to do update your ATM PIN as well. For more information please call our offices at 416-238-5606.
Going south for work or pleasure?
Look for the Accel logo at ATMs whenever and wherever you are traveling in the United States. As a Canadian Exchange cardholder, you can withdraw money from any ATM displaying the Accel logo and the vast majority of them will be surcharge free to you.
EXCHANGE cardholders also now have access to the Allpoint Network, the largest surcharge-free ATM Network in North America. This now allows cardholders to access their money at over 40,000 ATMs with ease and without surcharge at prime retail and convenience store locations when traveling to the United States.
Deposits are only allowed at EXCHANGE ATMs in Canada, so if you are going to be away for an extended period and need to deposit to your account, plan ahead and talk with us about other options available to you. Don’t forget to download our mobile app which also has a handy ATM locator built right in!
If you are travelling in North America you can use the following link to find an ATM location close by: ATMs within North America
If you are travelling outside of North America, you can also use the following link to find an ATM nearby! ATMs outside North America
If you’re planning on taking a trip outside of Canada, please contact us at 416-238-5606 prior to leaving. Our ongoing monitoring programs have identified increased levels of fraud in certain countries recently. As a result, debit card transactions may not be processed in those countries. If you are a frequent traveler to the US, you can sign a Bond of Indemnity which would allow you to have full access of your card without having to notify us each time, for the states you specify. Some conditions apply. For more information please contact us at 416-238-5606.
We apologize for any inconvenience this may cause, but the security of our Members and their funds is very important to us.