The Energy Credit Union Survey

What is your name?

What is your account number with The Energy Credit Union?

What is your current account package at The Energy Credit Union?
Infinite Account Package – Dollar participation (deposit or loans) of $25,000 or more with no monthly/annual fee and many free servicesPreferred Account Package – Dollar participation (deposit or loans) of $10,000 or more with no monthly/annual fee and some free servicesEssential Account Package – Dollar participation (deposit or loans) of $0 - $9,999 with annual fee and pay as you go servicesChoice Account Package – Dollar participation (deposit or loans) of $0 - $9,999 with monthly fee and many free servicesI am not sure which account package I have

How satisfied are you with your current account package at The Energy Credit Union?
Very SatisfiedSomewhat SatisfiedUnsatisfiedVery UnsatisfiedI never think about my account package

What benefits do you look for in an account package?Click all that apply.
Free ATM/POS transactionsFree cheque processing (no per cheque fee to clear the account)Discounted Loan ratesFree stopped paymentsFree TFSA withdrawalsFree AFTs (Automatic Fund Transfer) and EFTs (Electronic fund transfers)One Easy Annual Fee – If I did not qualify for free servicesSmall Affordable Monthly Fee – If I did not qualify for free servicesOther

What features do you look for in an account package?Click all that apply.
Simplicity- I want it to be easy to understandValue – I want to get a lot of features with little out of pocket cost to mePay-As-You-Go- I want to pay for transactions as I go and pay an annual fee for all other servicesPaid Package – I want to pick my package and I want and pay a small monthly fee for those services with no annual fee at allFlexibility – I want the choice to change my package at any time and not be locked into a contractInclusive – I want all my fees to be covered by my package

Would you say that The Energy Credit Union is your Primary Financial Institution?
The Energy Credit Union is my primary Institution. I do all my banking there.The Energy Credit Union is my preferred Financial Institution. I do most of my banking there.The Energy Credit Union is one of my Financial Institutions. I do a small amount of banking there.The Energy Credit Union is not my FI and I do no banking there.

If The Energy Credit Union is not your primary Financial Institution, do you know what your primary Financial Institution’s account package looks like? What is the monthly/annual fee or requirement?

If The Energy Credit Union is not your primary Financial institution, do you feel that The Energy Credit Union’s account package offering is comparable to your primary Financial Institution’s account packages with respect to value and fees paid?

If your Energy Credit Union dollar participation is such that you did not qualify for the Infinite or Preferred account packages which would mean there would be no monthly or annual fees to you, please describe your ideal account package. What value-added items/services would you like to see included? What would you be willing to pay for these fees?

How likely would you be to recommend The Energy Credit Union to your friends and family?
Very likelySomewhat likelyNot very likelyVery unlikelyOther

We love hearing how we helped our members. Do you have a story or example of something that The Energy Credit Union helped you with that we can put with our other website testimonials?

Would you like us to follow up with you?
YesNoEmailPhoneOther