Market Code of Conduct

Market Conduct Code

The Energy Credit Union is a financial cooperative that is governed and financed differently than banks. At credit unions, members are shareholders. Being a member means sharing in the Credit Union’s success.  As such, our primary motivation is providing quality products and services to our members.  We are committed to ensuring that our members are completely satisfied with the level of services they receive.

The Credit Union’s Market Conduct Code (MCC) recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling, or distributing our products and or services.  The Code demonstrates our commitment to the fair treatment of all members who use our services. We believe in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints. Members are entitled to the best possible care of their financial interests. We respect all our provincial regulatory obligations, and continually practice absolute excellence in consumer protection. Our best practices can be summarized in five key principles:

Business Practices:

The core component of our governance and corporate culture is providing fair treatment to all of our members. We evaluate all products and services before implementation to ensure member’s needs and expectations, are balanced with operational risks.

Fair Treatment and Fair Sales Practices:

Treating members fairly and demonstrating fair sales practices at all times are integral parts of our business practices.

Access to Banking Services:

We ensure that all Credit Union members are granted access to fundamental financial services.

Transparency and Disclosure:

The Credit Union uses plain language descriptions of products and services in its communications to ensure people make informed decisions.

MANAGING & HANDLING COMPLAINTS /AVOIDING CONFLICTS:

We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve. Please click here for full details.