Online Banking Alerts

Energy CU Online banking alerts provide you with added protection and convenience! Enhance your online banking experience, stay informed by email or text message when an online event occurs on your accounts including:

  • Your Personal Access Code (PAC) is changed
  • Your account loan payment is due
  • Your term deposit is maturing
  • And more!

Security Alerts

New Payee Added
You’ll be notified when a new bill payment vendor is added to your online banking account.

Online Banking Account Locked Out – Incorrect response to security Questions
You’ll be notified when your account has been locked out after the maximum failed attempts to answer my security question.

Online Login
You’ll be notified when someone logs into your online banking account.

Online Banking Account Locked Out – Incorrect PAC
You’ll be notified when someone has entered an incorrect answer to the PAC you have set, exceeding the maximum of three attempts.

Balance and Activity Alerts

Interac® e-Transfer recipient added
You’ll be notified when an Interac® e-Transfer recipient is added to your online banking account.

My balance
You’ll be notified of your current account balance on the accounts and frequency of your choosing.

Low balance
You’ll be notified if your current balance falls below a threshold you’ve set.

Deposit
You’ll be notified if a deposit has been made to your account exceeding your chosen threshold.

Withdrawal
You’ll be notified if a withdrawal has been made to your account exceeding your chosen threshold..

Payment Alerts

Scheduled payment failed
You’ll be notified if a future-dated or recurring bill payment failed.

Scheduled transfer failed
You’ll be notified if a future-dated or recurring transfer failed.

Scheduled payment or transfer may fail
You’ll be notified if a scheduled payment or transfer may fail as a result of insufficient funds.

Maturing Alerts

Term deposit maturing
You’ll be notified when your term deposit is maturing.

RRSP maturing
You’ll be notified when your RRSP term deposit is maturing.

RRIF maturing
You’ll be notified when your RRIF term deposit is maturing.

TFSA maturing
You’ll be notified when your TFSA term deposit is maturing.

Loan/mortgage maturing
You’ll be notified when your loan or mortgage is maturing.

Loan/mortgage due
You’ll be notified when your loan or mortgage payment is due.

 

Direct Alerts can be sent as a text message to your mobile device, as an email to your email address, or both. You can review the last 30 days of alerts history in online banking. Just click on the View Alerts History link on the “Message and Alerts” tab. You can also manage your alerts by editing the contact information, account nicknames, or choosing different alerts to be received.  You’ll find all of these functions under the “Manage Alerts Contacts and Mobile Nicknames” tab.

Registering for Direct Alerts is easy. Just a few quick steps and you’re all set up. You can choose how you want to be notified and even assign which form of contact will be assigned to each alert.

How do you sign up?

  1. Login to The Energy CU CyberBanker Online Banking.
  2. Click “Messages and Alerts” tab and then click Manage Alerts
  3. It’s easy to manage alerts:
    • Select an alert
    • Select where you’d like to receive them by email or mobile phone
    • Personalize the alerts you’d like to receive

    Note that we will never ask for your account number, passwords or sensitive information in any of our alerts to you.

If you’d like to change account nicknames, choose “Manage Alerts Contacts and Mobile Nicknames” and then “Edit Nicknames”. Remember to click on “Submit” when you are finished.

The added alert then will appear under your Active Alerts. Repeat the process for each of the four alerts you choose to add.

More Information

Due to potential carrier and internet service interruptions, it cannot be guaranteed that you will receive the alerts. If you have any concerns about your accounts please visit the View Alerts History link on the Message and Alerts tab.