Attention Members! For those members travelling to the U.S. we have become aware of some potential debit card impacts related to the use of your Energy CU MemberCard. Due to the U.S. updating to chip technology from their dated magnetic stripe technology, our members may find some instances where their debit card gets declined. This is due to software incompatibilities as each vendor upgrades their individual terminal.
We are currently working with our switch provider for a resolution and a potential solution is currently in the testing phase. To avoid possible service disruptions while making purchases in the U.S. you may want to consider using your Credit Union MasterCard. If you don’t have your credit union MasterCard already you can click here to apply now.
If you have any questions please call our offices at 416-238-5606
