The Exchange
Members have access to over 3,600 surcharge-free ATMS in Canada that display THE EXCHANGE® Network logo. This provides TECU members access to their accounts without paying additional charges. THE EXCHANGE Network is a group of banks and credit unions that have come together and agreed to let their cardholders use each others ATMs as if they were their own. This gives their cardholders access to thousands of ATMs across Canada, all surcharge-free.
Click HERE to find specific ATM locations. You can search by institution or by city.
CHANGING YOUR PIN ON YOUR ENERGY CREDIT UNION ATM CARD
PIN changes are now quick, easy and convenient, with no need to visit a branch. If you forgot the PIN on your ATM card please call our offices during business hours. Credit Union staff will activate the new PIN Window feature on your card and then you can go to any Exchange machine with PIN changing capabilities. You will have 4 hours before the PIN Window will close. When prompted to enter a PIN you will just enter any “dummy” 4 digit PIN and choose “change PIN”. Due to the activation of the PIN Window by CU staff you will then put in the new 4 digit PIN of your choice. You can then continue with a banking transaction or you can end the transaction. The next time you use your Energy CU ATM card you will use the new 4 digit PIN you selected.
If you already know the PIN on your ATM card but you want to choose a new one, please visit our branch or any Exchange machine with PIN changing capabilities. If you want to find the closest machine to you you can search ATM locations in our APP or call our branch at 416-238-5606.
Your card has Interac Flash®!
All Energy CU ATM cards come with Interac Flash® enabled. If you wish to turn this feature off please call our offices at 416-238-5606. Your Interac Flash® debit limit is automatically set at $250 for each tap transaction. You must insert your card and enter your PIN after every $400 in Interac Flash transactions you make.
From time to time, a point-of-sale terminal will randomly disallow the use of the contactless method for the transaction, and prompt you to insert the card and enter your PIN. This ensures that the rightful card owner is using the card.
Going south for work or pleasure?
Look for the Accel logo at ATMs whenever and wherever you are traveling in the United States. As a Canadian Exchange cardholder, you can withdraw money from any ATM displaying the Accel logo and the vast majority of them will be surcharge free to you.
EXCHANGE cardholders also now have access to the Allpoint Network, the largest surcharge-free ATM Network in North America. This now allows cardholders to access their money at over 40,000 ATMs with ease and without surcharge at prime retail and convenience store locations when traveling to the United States.
Deposits are only allowed at EXCHANGE ATMs in Canada, so if you are going to be away for an extended period and need to deposit to your account, plan ahead and talk with us about other options available to you. Don’t forget to download our mobile app which also has a handy ATM locator built right in!
If you are travelling in North America you can use the following link to find an ATM location close by: ATMs within North America
For lost or stolen ATM/Debit Cards
Monday to Friday from 8:30am to 4:30pm – Please call our offices at 416-238-5606.
After hours please email us at lostcard@theenergycu.com and we will reply as soon as possible.
Remember!
If you’re planning on taking a trip outside of Canada, please contact us at 416-238-5606 prior to leaving. Our ongoing monitoring programs have identified increased levels of fraud in certain countries recently. As a result, debit card transactions may not be processed in those countries. If you are a frequent traveler to the US, you can sign a Bond of Indemnity which would allow you to have full access of your card without having to notify us each time, for the states you specify. Some conditions apply. For more information please contact us at 416-238-5606. We apologize for any inconvenience this may cause, but the security of our Members and their funds is very important to us.
Statement of Commitment: Code of Conduct for the Credit and Debit Card Industry in Canada
The Energy Credit Union Limited, is stating our re-commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada. The Code was designed to protect credit union members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks.
Code of Conduct for the Credit and Debit Card Industry in Canada
