Be weary of late night phone calls threatening to shut off your hydro service due to non-payment. Police say that after informing victims of fraudulent overdue bills, fraudsters will ask for your credit card number to “process your payment” allowing the power to stay on. These victims became suspicious because they had excellent payment records with Toronto Hydro. Victims then informed the fraudster that there were no monies outstanding and hung up the phone. The fraudsters would call back. Please keep in mind that victims reported that their caller I.D. displayed “Toronto Hydro”, but the number was listed as a 905 area code (which is not the fact).
If you or someone you know receives a call such as the above please contact Toronto Hydro’s Customer Care Department at 416-542-8000.
Fraud By Phone!
For lost or stolen ATM/Debit Cards Monday to Friday from 8:30am to 4:30pm – Please call our offices at 416-238-5606. After hours please email us at lostcard@theenergycu.com and we will reply as soon as possible.
The Energy Credit Union serves active and retired employees of Toronto Hydro Corporation, Signals, Electrical, Communications (SEC) of the Toronto Transit Commission, Gerdau, as well as individuals employed by any municipality as defined in the Municipal Act, 2001, individuals employed in any health care facility operating in the Province of Ontario and related persons or affiliated entities of the aforementioned.
