2-step verification is enabled for all Energy CU members using our online banking or mobile apps to add an additional layer of security to your banking experience. Below please see some Frequently asked Questions about two Step Verification and a guide to help you get online faster should you encounter any difficulties.

Q: Why 2SV? A: This represents an industry-standard best practice. Two-Step Verification (2SV) serves as an additional layer of security, fortifying the safeguarding of your accounts.

Q: My spouse and I share credentials for our joint account, how do we use 2SV? A: We strongly advise our members to possess individual credentials for their respective primary accounts. In the case of joint accounts, it is possible to establish online banking connections linked to the primary account. To facilitate this process, please reach out to our office, and we will gladly assist you in configuring these arrangements.

Should you persist in utilizing shared credentials, we recommend that spouse 1 opts for SMS as the method for receiving verification codes, while spouse 2 opts for Email as their preferred means of receiving verification codes. This segregation of communication channels enhances security and convenience.

Q: My Cell Number or Email changed, how do I update it? A: Personal information, such as your cell number and email address, which is utilized for Two-Step Verification (2SV), can be modified through our Online Banking platform or our Mobile App. In the event that you encounter difficulties accessing your account for these updates, please do not hesitate to get in touch with our Credit Union at 416-238-5606 ext 0. Our dedicated team will be able to assist you in unenrolling from 2SV temporarily, allowing you to subsequently enroll with your updated personal information. Your security and convenience remain our top priorities.

Q: I can only add either Email or SMS on Enrollment, I want both. A: During the enrollment process, it’s important to note that you can configure only one verification method. However, after successfully completing the enrollment, you have the option to add the second verification method at your convenience. This can be accomplished through our Online Banking platform or the Mobile App, providing you with flexibility in enhancing your account security.

Q: How do I enable 2SV for transactions such as Bill Payments and eTransfers? A: This enhancement will be available on a future release.

Q: How can I turn off 2SV. A: For security reasons, it is not possible for members to disable Two-Step Verification (2SV) on their accounts. However, it’s important to clarify that members will encounter 2SV prompts exclusively during unusual login attempts. This approach ensures that the additional layer of security is applied only when necessary, striking a balance between protection and user convenience

Start typing and press Enter to search