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AODA Customer Service Standard
  • Home
  • About us
    • Energy CU Board of Directors
    • Board of Director Duties
    • History
    • Our imprint
    • In our Community
    • Member Education
    • Our Story
  • Applications
  • Everyday Banking
    • Automated Services
    • Chequing and Packages
    • Electronic Banking
    • Other Services
    • Teller Products
    • Service Fees
  • Insurance
    • Loan Insurance
    • Mortgage Insurance
    • Other Insurance
    • Travel Insurance
  • Investing
    • Deposit Accounts
    • Financial Planning
    • QTrade Investor
    • Registered Plans
  • Lending
    • Lines of Credit
    • Energy CU Visa
    • Mortgages
    • Personal LOANS
  • Tools and Resources
    • Access My Money
    • Calculators
    • Connections
    • Important Links
    • Podcasts
    • What We’ve Done
  • Contact Us

Archives

Monthly Archive for: "October, 2019"
By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 25, 2019

Do we have your consent? Canadian Anti-Spam Laws

The Canadian Anti-Spam Law (CASL) went into effect July 1, 2014. It is in place to protect Canadians while ensuring that businesses can continue to compete in the global marketplace. On July 1, [...]

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By Nicole Lake
In Energy News, Latest News, Member Safety, Urban Vault
Posted October 24, 2019

Canada Post Password reset

In case you didn’t know, Canada Post is resetting passwords for all online customer accounts, starting on October 16, 2019. Customers with online accounts will receive an automated email [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 22, 2019

Congratulations Heather!

Heather Burt was this year’s recipient of the Marty Grubb Leadership Award. The grant Committee would like to thank all of our applicants this year. It was a very difficult decision to choose [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 16, 2019

17 October 2019 – International Credit Union Day Is Here!

Just a reminder that we will be celebrating International Credit Union Day on Thursday, October 17th along with more than 186 million people worldwide! To show our appreciation for our members, [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 15, 2019

Are you maximizing your account usage?

Our new banking system has the capability to audit our member accounts so that they are in the correct benefit package … something that had to be manually audited on our old system. It seems that [...]

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By Nicole Lake
In Energy News, Latest News, Urban Vault
Posted October 8, 2019

Enhanced Online banking alerts!

New and enhanced push alerts are available! Online banking alerts provide added protection and convenience to your online banking experience. Stay informed by email or text message when an online [...]

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By Nicole Lake
In Latest News, Urban Vault
Posted October 4, 2019

THANKSGIVING HOLIDAY CLOSURE

The Energy Credit Union will be closed on MONDAY OCTOBER 14, 2019 We will reopen again on Tuesday October 15, 2019

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We take our member relationships very seriously, if you have a member concern please contact us.
Please note, extended hours of operation can be available upon request. Please contact us to make arrangements.

Chief Executive Officer
Operations Manager / Compliance, Member Experience and Security Officer
Financial Services Manager / Technical Support, Health and Safety Representative
Risk and Financial Manager
Clearing and Payroll Administration Officer
Marketing Operations / Member Relations Coordinator/ Privacy and Anti-Spam Officer
Financial Services Administrator
Financial Coordinator / Deputy Compliance Officer
Supervisor,Wealth & Estate/Member Service/Deputy Privacy Officer
Member Service Representative/Administration Representative
Member Service Representative/Administration Representative
Volunteer
Member Service Professional
Information

For lost or stolen ATM/Debit Cards, call our offices during regular business hours at 416-238-5606.


The Energy Credit Union Limited is a credit union that is regulated in the province of Ontario through a comprehensive regulatory framework which involves the Ministry of Finance, the Financial Services Commission of Ontario (FSCO) and the Deposit Insurance Corporation of Ontario (DICO). Member deposits are automatically insured up to a $250,000 limit (unlimited for deposits in registered plans) by DICO. Premiums are paid to DICO by The Energy Credit Union; DICO insures most—but not all—types of deposits. See DICO’s website for more information about deposit insurance.

The Energy Credit Union

The Energy Credit Union serves active and retired employees of Toronto Hydro Corporation, Signals, Electrical, Communications (SEC) of the Toronto Transit Commission, Gerdau, as well as individuals employed by any municipality as defined in the Municipal Act, 2001, individuals employed in any health care facility operating in the Province of Ontario and related persons or affiliated entities of the aforementioned.

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